Orders

What’s your return and exchange policy?

We offer a 100-day return and exchange window.

What if I want to return my order?

We offer a 100-day return policy on all orders. If for any reason you're not happy with your purchase, send them back within 100 days for a full refund, even if you've used the product! Contact us on [email protected] with your order number and

Where can I find my order number?

Your order number can be found in lots of places. It is listed on your order confirmation, shipping confirmation, and delivery confirmation. emails from Loop. Check your Spam, Junk, or Promotions email folder if you did not receive. them. If you stil

How long will it take to receive my refund?

From the time you send back your return, a refund will take 3-5 business days. If your return is taking longer than expected, please reach out! One of our Customer. Happiness team will be here to help!

What if my item arrived damaged or defective?

We stand behind our Loops, If you item has arrived defective or flawed, please get in touch. with our Customer Happiness team so they can process a warranty claim for you.

What if I was shipped the wrong order?

Please reach out to our Customer Happiness team so that we can investigate this further for. you.

What if I want to change or cancel my order?

Please get in touch with us immediately via this form. We usually process orders as soon as they are placed, so if you've already received a confirmation email, changing or canceling your order may not be possible. However, you can always return your

What does “Final Sale” mean?

“Final Sale” means the specified items are not eligible for return or exchange.

Does Loop offer price matching?

We currently do not offer price-matching.