All articles


Tips and Tricks Before Returning

Before returning, please watch our how-to video—you might be able to solve your issue yourself with the tips for using and fitting your Loop earplugs correctly!. Comfort Concerns. Tip: Choose the right size ear tips and ensure correct insertion for o

How do I return my Loop earplugs?

To return your Loop earplugs, please visit our return portal. Enter your order number and email address to initiate the return process. Follow the step-by-step instructions to complete your return.

What is the return policy for Loop earplugs?

We offer a 100-day return policy from the date of delivery.

Can I exchange my Loop earplugs for a different model or color?

Yes, you can exchange your Loop earplugs for a different model or color within the 100-day return window. Simply select the exchange option during the return process in the return portal.

How long does it take to process a return?

Once we receive your returned item, it typically takes 5-7 business days to process your return and issue a refund. You will receive an email confirmation once your return has been processed.

Will I be charged for return shipping?

Return shipping is free for all orders. However, initial shipping costs outside the UK and EU are non-refundable. For orders that qualify for free shipping, the standard shipping cost (USD $4.95 or €4.95) will be deducted from the refund to cover the

How do I track the status of my return?

You can track the status of your return through our return portal. After initiating your return, you will receive a tracking number to monitor the progress of your shipment.

Can I return items purchased from a retail store or a third-party website?

Items purchased from retail stores or third-party websites must be returned to the original place of purchase. Only items purchased directly from our official website can be returned through our return portal.

How do I return a gift?

If you received Loop earplugs as a gift and wish to return them, please use the gift return option in our return portal.

Can I return an item after the 100-day return window?

Returns outside the 100-day window are generally not accepted. However, if you have extenuating circumstances, please contact our customer support team for assistance.

What items are non-returnable?

Custom or personalized items are non-returnable.

How will I receive my refund?

Refunds will be issued to the original form of payment used at the time of purchase. You will receive an email notification once your refund has been processed.

I lost my return shipping label. What should I do?

If you lost your return shipping label, you can reprint it by logging into our return portal and accessing your return request details.

What if I want to change or cancel my order?

Please get in touch with us immediately via this contact form. We usually process orders as soon as they are placed, so if you've already received a confirmation email, changing or canceling your order may not be possible. However, you can always ret